NAME
    OTRS::SphinxSearch - Implementation of the OTRS search engine by Sphinx
    search

VERSION
    version 0.011

SYNOPSIS
        use OTRS::SphinxSearch;
        my $sphinx_search = OTRS::SphinxSearch->new(
            config => $otrs_sphinx_search_config_part, # Optional
        );

        ... some manipulation with request data ...

        my $results = $sphinx_search->search(
            SortBy  => $sort_by,            # Optional, default is 'create_time'
            OrderBy => $order_by,           # Optional, default is 'DESC'
            Result  => 'ARRAY' | 'COUNT',   # Default is 'ARRAY'
            %Param,                         # Required
        );

DESCRIPTION
    The module is designed as an alternative to the native search OTRS. It
    serves to generate search queries from OTRS to the full-text search
    engine Sphinx through module Sphinx::Search. Using this module requires
    some changes in the OTRS controller: Modules/AgentTikketsearh.pm. These
    changes relate mainly to the processing of input data. For instance
    queue names are converted to their IDs. All this is true if you do not
    want something exotic. Config example of the Sphinx and important parts
    of the controller are located in the directory "samples/".

METHODS
  new()
    Create new OTRS::SphinxSearch object

    Returns: self object

  search()
    Returns: an array with results or count founded results

  _get_time_slot()
    Get start and stop time points in UNIX format from calendar format start
    and stop points

    Returns: Self object with hash refs $self->{time_start}
    $self->{time_stop}

  _get_time_point
    Get start and stop time points before or after some time

    Returns: Self object with hash refs $self->{time_start}
    $self->{time_stop}

CONFIGURATION AND ENVIRONMENT
    Minimum configuration required to submit name of the index which will be
    used for searching. Before using this module you will be needed create
    index. Sample of the Sphinx config you can find in samples/ directory.
    Also you will be needed override the method which will be get and parse
    fields of search form. The name of this module is AgentTicketSearch.pm
    (trimmed version you can look in samples/ directory).

DEPENDENCIES
    The Sphinx::Search version 0.28 or highter.

SEE ALSO
    *   <Sphinx:Search>

    *   Time::Piece

AUTHOR
    Iurii Shikin <shikin@cpan.org>

COPYRIGHT AND LICENSE
    This software is copyright (c) 2014 by REG.RU LLC.

    This is free software; you can redistribute it and/or modify it under
    the same terms as the Perl 5 programming language system itself.